Refund and Returns Policy

Return Window

We offer returns within 7 days of delivery if:

• Product is damaged
• Wrong item delivered
• Manufacturing defect found

Return Eligibility

We offer returns within 7 days of delivery if:

• Product is damaged, defective, or incorrect
• Product is unused and in original packaging
• customer should provide unboxing Video

Non-Returnable Items

 

Returns are not accepted for:

• Used products
• Products damaged by misuse
• Items without original box/packaging

Return Process

1. Email within 48 hours of delivery
2. Share order number + photos/video proof
3. Pickup or shipping instructions will be provided.

Email: aerisoptics@gmail.com

Refund Timeline

• Refund issued after quality inspection
• Processing time: 5–7 business days
• Refund via original payment method

Replacement Option

Replacement available subject to stock.

Need help?

Contact us at aerisoptics@gmail.com for questions related to refunds and returns.